At Shop Max Online, we offer leather products in the finest leather at the highest standard. Our collection represents many months of research and product testing. We are confident that our products will last several decades.
Leather is a natural, durable, & flexible material. Each hide is unique with individual characteristics which may be visible on our products. These features may include small leather scars, creases, or variations in color, which are not manufacturing defects. Manufacturing defects include rivets, locks, and other hardware pieces found on our products.
Please return the item you wish to exchange and place a new order for the replacement item.Please send your returns to:
Shop Max Online
4001 N Main St #207
Fall River, Massachusetts 02720
United States of America
If a product is shipped incorrectly or arrives damaged, we will replace the item or accept a return of that item and provide a full refund.
You must first check sizing before ordering any product from our website store. In case the size is not accurate (runs small or big) kindly, send an email to our customer service team at email@example.com (within 48 hours). It is also requested to mention the reason why you’d like to return the product.
If you received item(s) that is different or has any kind of defect, kindly inform us by emailing at firstname.lastname@example.org with your product images. This policy is valid for 48 hours after receiving the product. We can’t offer a refund or exchange if the customer fails to inform us within the mentioned period.
Please understand we have an automated system were your order goes directly to our manufacturer and they start making your jacket immediately, If you need to cancel your order, please email us immediately and we will try to assist you, but we can't guarantee that that will be possible. However, you can always message us immediately after receiving your order to return it.
We recognize that there are times that you may need to return an item for a specific reason due to size, color or preference. Our return policy on leather goods allows you to return new and unused products within 30 days of purchase for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before you return the item,
please contact us at email@example.com for further assistance